Privacy Policy

Last updated: March 2025

Snap That Loan ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy. Please read it carefully.

1. Who We Are

Snap That Loan is a finance and insurance broking business operating in Australia. Kate Prendergast is a credit representative 573430 of GDAM Finance PTY LTD (Australian Credit Licence 508422).

For insurance-related activities: .

2. What Information We Collect

We may collect the following types of personal information:

• Your name, email address and phone number (submitted via our contact or enquiry forms)
• Financial information relevant to your lending or insurance enquiry (income, assets, liabilities, property details)
• Identification documents required for credit assessment (e.g. driver's licence, passport)
• Information about your employment and financial situation
• Technical data from your use of our website (IP address, browser type, pages visited) via cookies and analytics tools

We only collect information that is necessary for the purposes described in this policy.

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you via our website enquiry and contact forms
• During phone, email or in-person consultations
• From lenders, insurers or third parties as part of processing your application
• Automatically through website cookies and analytics (see Section 8)

4. Why We Collect Your Information

We use your personal information to:

• Respond to your enquiries and provide finance and insurance broking services
• Assess your eligibility and submit applications to lenders and insurers on your behalf
• Comply with our legal and regulatory obligations as a licensed credit representative and insurance authorised representative
• Communicate with you about your application, our services, and relevant updates
• Improve our website and services
• Send you marketing communications (only where you have consented — you can opt out at any time)

5. Who We Share Your Information With

We may share your personal information with:

• Lenders and credit providers for the purpose of assessing and processing your loan application
• Insurance providers and underwriters for the purpose of obtaining quotes and arranging cover
• Our aggregator, CoPilot Finance and Insurance, and associated compliance bodies
• Credit reporting agencies (where required and permitted by law)
• Our service providers (e.g. IT, hosting, communication platforms) who are bound by confidentiality obligations
• Government and regulatory bodies where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

6. Storing and Protecting Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Your information is stored securely, and access is limited to authorised personnel only.

Where information is stored electronically, we use industry-standard security measures including secure servers and encrypted communications where applicable.

7. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Finance and credit-related records are typically retained for a minimum of 7 years in accordance with regulatory requirements.

8. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This information is aggregated and does not personally identify you. You can disable cookies in your browser settings, though this may affect your experience on our site.

9. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

In some circumstances we may be unable to provide access (for example, where doing so would affect the privacy of other individuals or where we are legally restricted). We will explain our reasons if we are unable to comply with your request.

10. Marketing Communications

We may send you marketing emails or messages about our services where you have provided consent. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process your request promptly.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct or make a complaint about your personal information, please contact us: